AFCA issues its Approach to Responsible Lending

The Australian Financial Complaints Authority (AFCA) has published its Responsible Lending Approach, documenting for financial firms and consumers the way it considers complaints in this area.

Article: Reflecting on the first five years of AFCA

David Locke, Chief Ombudsman and Chief Executive Officer of AFCA, reflects on its first five years and the path ahead.

AFCA and ASIC sign memorandum

The Australian Financial Complaints Authority (AFCA) and the Australian Securities and Investments Commission (ASIC) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial services sector. 

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority (AFCA) has published the details of 443 financial firms and Authorised Credit Representatives (ACRs) that have been expelled from AFCA.

Chief Ombudsman’s Address AFCA Member Forums

Welcome, again, to our Member Forum. Over the next two days, you will hear from our senior leaders and decision makers across our different product areas about the complaints we’re seeing and the emerging issues that we, together, will need to address in the near future. Whether you choose to attend one or all sessions, I hope you find the information and discussions useful. 

​​AFCA named finalist in Australian HR Institute’s Most Inclusive Workplace award​

The Australian Financial Complaints Authority (AFCA) has been announced as a finalist for the Australian HR Institute’s (AHRI) award for Most Inclusive Workplace.

Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes

The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.

​​AFCA updates its public Datacube​

AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.

AFCA publishes 2022–23 Annual Review

AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work it completed during the 2022–23 financial year.

AFCA publishes latest edition of its Systemic Issues Insights Report 

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  

​​AFCA introduces flexible public holiday leave and Women’s Health Leave​

The option to take public holidays flexibly and the introduction of women’s health leave are among new benefits the Australian Financial Complaints Authority (AFCA) has introduced in its enhanced leave policy.

​​AFCA named Employer of Choice in Australian HR Awards​

The Australian Financial Complaints Authority (AFCA) has been named Employer of Choice, Public Sector and NFP, at the Australian HR Awards 2023.