The Australian Financial Complaints Authority (AFCA) has published the details of 443 financial firms and Authorised Credit Representatives (ACRs) that have been expelled from AFCA.

Financial firms and ACRs which are members of AFCA are required to pay an annual membership levy, along with fees for any complaints received about them. The expelled financial firms and ACRs have failed to pay their AFCA membership levy and/or other fees.

Being a member of AFCA ensures firms meet their legal obligations when they are operating as an Australian Financial Services Licensee, Australian Credit Licensee, are a Superannuation Trustee or are an Authorised Credit Representative.

AFCA has attempted to contact the financial firms and ACRs named. The firms and ACRs are encouraged to contact our membership team as soon as possible to discuss payment options for any outstanding fees and how to apply to reinstate their membership, if they are still required by law to be an AFCA member.

View the list of financial firms and ACRs here.

Published: 4 December 2023

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.