Year published
22
OCT 24
Westpac and St.George system outage
The Australian Financial Complaints Authority (AFCA) is aware that Westpac and its subsidiary St.George experienced a system outage in October 2024.
22
OCT 24
Commonwealth Bank of Australia system issues
The Australian Financial Complaints Authority (AFCA) is aware that the Commonwealth Bank of Australia (CBA) experienced system issues in October 2024.
16
APR 24
Weekend severe storm in NSW
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Insurance Council of Australia (ICA) declaring the April 2024 NSW Weekend Severe Storms a significant event on Wednesday 10 April.
19
FEB 24
Valentine’s Day storms in Victoria
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Valentine’s Day storms in Victoria being declared a significant event on 16 February 2024 by the Insurance Council of Australia (ICA).
03
JAN 24
Christmas storms across Queensland, New South Wales and Victoria
AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).
19
DEC 23
Tropical Cyclone Jasper
AFCA has activated its significant event response plan following Tropical Cyclone Jasper in Far North Queensland being declared a significant event on 18 December 2023 by the Insurance Council of Australia (ICA).
02
JUN 23
Newcastle hailstorm May 2023
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Hunter and Central Coast hailstorm being declared a Significant Event on 29 May 2023 by the Insurance Council of Australia (ICA).
17
NOV 22
Central West NSW storms and floods November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).
20
OCT 22
Victoria, NSW and Tasmania Storms and Floods October 2022
AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).
07
JUL 22
NSW Storms and Floods July 2022
AFCA has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).If you were affected by a significant event:
- Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
- If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
- If you are not happy with the outcome, lodge a complaint with us.
