Member portal
Click the button below to access the member portal. To login, click 'Sign in' in the top right-hand corner of the portal homepage.
Please note, Secure Services credentials will not work in the new member portal.
You will need to create a new account using an email address unique to you and that is associated with your membership. Do not use Secure Services credentials. Once an email address has been used to create a portal account, it cannot be used again by another user.
Privacy Policy
AFCA handles personal information consistent with its obligations under the Privacy Act.
To read more about how AFCA handles the personal information you provide to create a portal account, refer to membership section of AFCA’s Privacy Policy here.
Contacting us about the portal
If you encounter an issue with the member portal, please email membership@afca.org.au. So we can address your issue appropriately, please include as much information as possible (including screenshots).
Known portal issues
AFCA is aware of several remaining access and functionality issues. We have published a list of known issues impacting multiple members, their resolution status, and temporary workarounds or actions taken by AFCA.
Providing responses
If you cannot access the portal and need to provide a response by a due date, you can email your response to AFCA.
Receiving new referrals
If you cannot access the portal to see new referrals, please tell us by emailing info@afca.org.au and we will manually send new referrals to you by email.
Login to the member portal
Apply for membership
Member resources
FAQs
Funding model
About our members
Many Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their licence conditions. Other firms have joined AFCA voluntarily as part of a commitment to accountability in their dispute resolution.
Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.
Further information
Contact us
If you have any questions regarding membership at AFCA, please contact the membership team on membership@afca.org.au
