AFCA regularly attends events and speaking engagements to connect with a range of stakeholder groups. These include events for community engagement, our biannual Member Forum, and other industry events. 

Find our upcoming events below. 

Community engagement events

If you would like the AFCA team to attend or speak at your event, please contact community@afca.org.au.  

May

When: Tuesday 7 May, 10:00am–12:00pm
Where: Mullewa Town Hall, 8 Jose Street, Mullewa WA 6630

Ombudsman Western Australia is hosting a free drop-in session for consumers with complaints about a government agency, local government, electricity, gas or water provider, financial firm, health service provider, unlawful discrimination, housing, scams and more.
Contact Ombudsman WA for more information.

There will be ombudsman services across these different industries to speak to consumers about their complaints. AFCA will be there to explain how we can help with unresolved financial complaints.
When: Tuesday 7 May, 3:30pm–5:00pm
Where: Queen Elizabeth II Community Centre, 88 Durlacher Street, Geraldton WA 6530

Ombudsman Western Australia is hosting a free drop-in session for consumers with complaints about a government agency, local government, electricity, gas or water provider, financial firm, health service provider, unlawful discrimination, housing, scams and more.
Contact Ombudsman WA for more information.

There will be ombudsman services across these different industries to speak to consumers about their complaints. AFCA will be there to explain how we can help with unresolved financial complaints.
When: Wednesday 8 May, 12:30pm–2:30pm
Where: Bundiyarra Aboriginal Community Aboriginal Corporation, Eastward Road, Geraldton WA 6530

Ombudsman Western Australia is hosting a free information session for Aboriginal Elders and community and service providers in Bundiyarra.
Contact Ombudsman WA for more information.

AFCA will be there to explain how we can help with unresolved financial complaints.
When: Wednesday 8 May, 3:00pm–4:30pm
Where: Bundiyarra Aboriginal Community Aboriginal Corporation, Eastward Road, Geraldton WA 6530

Ombudsman Western Australia is hosting a free drop-in session for consumers with complaints about a government agency, local government, electricity, gas or water provider, financial firm, health service provider, unlawful discrimination, housing, scams and more.
Contact Ombudsman WA for more information.

There will be ombudsman services across these different industries to speak to consumers about their complaints. AFCA will be there to explain how we can help with unresolved financial complaints.
When: Monday 13–Friday 17 May
Where: Perth Convention and Exhibition Centre, 21 Mounts Bay Road, Perth WA 6000

The Financial Counselling Australia (FCA) Conference, held over two days in May every year, brings together stakeholders from industry, government, financial services and the financial counselling sector to share information, experiences and ideas and to celebrate achievements.
Find out more

The conference also provides training and development opportunities for financial counsellors and avenues to build positive working relationships with industry to better support people experiencing financial stress.
When: Thursday 23 May, 4:30pm–6:00pm
Where: Hawthorn Arts Centre, Level 1/360 Burwood Road, Hawthorn VIC 3122

Dr Monique Ryan MP is hosting a town hall and ‘Bring Your Bill’ drop-in session, where Kooyong locals can discuss their bills with banking, energy and water services.
Find out more

AFCA will be there to explain how we can help to resolve complaints about a financial firm.
When: Friday 24 May 11:00am
Where: Online via zoom

AFCA is teaming up with the Telecommunications Industry Ombudsman (TIO) and the ACCC’s National Anti-Scam Centre (NASC) to talk about scams and how to stay safe online.
Find out more

This free webinar is a registered Law Week event and is for individual and organisations who may support people impacted by scams.

Member events 

The most recent AFCA Member Forum was held on 26 and 27 March 2024. Find recordings of the sessions here.

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.