Disclaimer
Any information contained on the Australian Financial Complaints Authority Limited (AFCA)’s website is for information purposes only. While AFCA endeavours to keep this information up to date and correct, we make no warranties as to its accuracy or correctness. Any reliance you place on such information is at your own risk. AFCA is not liable to you for any loss, damage, claims, liabilities, expenses (including without limitation legal costs and settlement costs) whatsoever arising out of, or attributable to, any content or material on this website whether in contract, tort (including negligence), statute or otherwise.
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Notwithstanding the above, you may reproduce or publish a de-identified determination published on the AFCA website provided that:
- any reproduction or publication of the determination is completely unaltered
- AFCA is acknowledged as maker and author of the determination,
- the document or web page reproducing the material includes an active link to AFCA’s website address (www.afca.org.au) and an active link to the AFCA web page hosting the full published determination
- any analysis or commentary about the determination is clearly attributable to the author of that analysis or commentary, and not AFCA, and is readily distinguishable from the content of the determination
- the reproduction or publication does not also contain material which is inconsistent with the de-identification of the determination.
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Links to other websites
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AFCA is committed to providing a service that is accessible to everyone, including giving you the information you need, in a format that works for you.
To find out more about the types of assistance AFCA provides consumers and small businesses, please read about commitment to accessibility or download our consumer accessibility factsheet [PDF] (coming soon).
If you experience difficulty accessing any of the information on our website, please refer to the guidance below. You are also welcome to contact us with your request so we can provide the information you need in an alternative format.
The World Wide Web Consortium (W3C) publishes a set of guidelines called Web Content Accessibility Guidelines (WCAG). These guidelines presently set the international standard for web accessibility. There are three levels of conformance (A, AA and AAA).
As part of our commitment to accessibility, we currently aim to meet WCAG 2.0 conformance level AA for all content published on our website.
Help with accessing content on our website
Adjusting text size
You can increase the size of text on this website by clicking the + button at top right of any page on the AFCA website. Most web browsers and some operating systems also allow you to zoom in to increase the size of content displayed on-screen. Instructions on how to do this using your chosen browser or operating system will be provided in the help section.
Document formats
Most documents we provide on this website are Portable Document format (PDF).
Adobe Reader software is required to view PDFs. It is available as a free download from Adobe’s website. Adobe also provides a guide to help people use Adobe Reader accessibility tools and settings (including in conjunction with screen readers) to enhance their experience with PDF documents.
Please see the Adobe Accessibility page for this and other resources.
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The test we use on our website has an audio option. By clicking on the audio button you can listen to the characters being read out through your speakers or headphones.
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There are a number of screen readers software applications available that convert on-screen text to speech. This includes applications freely available online, such as NVDA (NonVisual Desktop Access) for Microsoft Windows.
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