AFCA to accept legacy financial complaints from 1 July 2019

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Townsville floods significant event response

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Flood and Insurance Issues

If you're a consumer or small business and have insurance issues, you can lodge a complaint with us if you are not satisfied with the progress or outcome of the insurance claim.

AFCA's response to the Royal Commission Final Report

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Sydney Hail Storms significant event response

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86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees - either from membership with the Credit and Investment Ombudsman (CIO), or from an unpaid AFCA membership levy – the AFCA membership application of 86 organisations have now been cancelled. 

AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

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AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.

AFCA and SCT statement on transitional arrangements

The Australian Financial Complaints Authority (AFCA) will commence receiving complaints on 1 November 2018. AFCA replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).