Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.

Over this period, AFCA staff members will not be contactable either by phone or email and will not be responding to messages until they return to the office.

Responses due on these dates will be accepted on the next available business day. For example, if a response is due on Monday 24 December we require a response by COB Monday 31 December 2018.

If we send correspondence to you in the week commencing Monday 17 December, we will not set a response due date until the week commencing Monday 31 December 2018.

For further information please contact us on 1300 565 562.

Everyone here at AFCA wishes you a safe and happy festive season.

Published: 22 November 2018

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.