AFCA updates Operational Guidelines

The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.

Advisers’ code of ethics offers a wider opportunity

The Code of Ethics for financial advisers is not all about catching out bad players, or about trading profit for “doing good”, says Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman June Smith.

AFCA outlines latest efficiency measures

A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.

Debt management firms become AFCA members

Under new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.

Why do clients complain about good advisers?

AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of five financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.

AFCA publishes details of non-compliant members

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AFCA releases its submission to Independent Review

The Australian Financial Complaints Authority (AFCA) has released its submission to the scheduled Independent Review of its first two years of operations.

AFCA Datacube updated with latest complaint statistics

The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July to 31 December 2020.

A year on: update on COVID-19 complaints

AFCA has received more than 11,000 complaints related to the COVID-19 pandemic since early March 2020.

AFCA complaint monetary limits updated

The Australian Financial Complaints Authority (AFCA) has adjusted its monetary limits for complaints.

Information for consumers impacted by NSW Northern Beaches COVID-19 travel restrictions

Consumers who have been affected by the recent COVID-19 restrictions and have been unable to travel should follow these steps.