​​AFCA launches Diversity, Inclusion and Belonging Strategy and Action Plan​

The Australian Financial Complaints Authority (AFCA) has launched its Diversity, Inclusion and Belonging Strategy and Action Plan outlining the actions it will take over the next three years to work towards its vision of being a diverse and inclusive workplace where all people feel they belong. 

Complaints paused due to firm insolvency – May 2023 update

As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.

AFCA and APRA sign memorandum

The Australian Financial Complaints Authority (AFCA) and the Australian Prudential Regulation Authority (APRA) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial system.

Independent Review March 2023 Quarterly Update

AFCA has published its Independent Review response Quarterly Update for March 2023.

AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers. 

Complaints paused due to firm insolvency – April 2023 update

As at 1 April 2023, the Australian Financial Complaints Authority (AFCA) had 4,886 open complaints involving 53 financial firms impacted by insolvency.

​AFCA opens consultation on Approach to claims for non-financial loss

The Australian Financial Complaints Authority (AFCA) is consulting on proposed amendments to its Approach to claims for non-financial loss.

Complaints paused due to firm insolvency - March 2023 update

As at 1 March 2023, the Australian Financial Complaints Authority (AFCA) had 4,853 open complaints involving 53 financial firms impacted by insolvency.

AFCA updates Approach to superannuation fees and charges

AFCA has updated its Approach to superannuation fees and charges – making a number of changes to address ‘grandfathered’ commission arrangements and updating its case studies.  

Updates to the AFCA website copyright notice

AFCA has updated its copyright notice to include further details about when an entity may reproduce or publish a de-identified determination published on the AFCA website.

Complaints paused due to firm insolvency - February 2023 update

As at 1 February 2023, the Australian Financial Complaints Authority (AFCA) had 4,817 open complaints involving 52 financial firms impacted by insolvency. It is estimated that consumer claims in these complaints total more than $689 million.

AFCA launches new Systemic Issues Insights Report

As part of our commitment to transparency and sharing key systemic issues insights with consumers and stakeholders, AFCA has published the new AFCA FY21-22 Systemic Issues Insights Report.