AFCA welcomes Government’s scams prevention framework and single scheme for disputes

AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a dedicated external dispute resolution (EDR) scheme for scam complaints. 

AFCA opens consultation on superannuation complaint handling Approaches

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on two draft Approach documents that focus on key areas within superannuation complaints.

Article: Protect your super from scammers

While complaints about scams within super are small in number, the average loss last year was $90,000. Lead Ombudsman, Superannuation, Heather Gray has suggestions for both funds and members about keeping super safe.

AFCA publishes annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) has published its

Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

Erlene Graanoogst appointed as EGM of Operational Excellence

AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.

Independent Review Quarterly Update for June 2024

AFCA has published its June 2024 Quarterly Update on the Independent Review response. 

AFCA named Excellence Awardee in three Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has been announced as an Excellence Awardee for the Australian HR Awards 2024.

AFCA publishes new Rules and Operational Guidelines following external consultation

AFCA has published new versions of its Rules and Operational Guidelines, which apply to all complaints lodged on or after 1 July 2024.

AFCA seeks feedback on proposed annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) is seeking feedback on its proposed annual Approach document schedule for financial year 2024-2025.

AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.

Peter Kell to chair AFCA’s consumer advisory panel

Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.