Complaints to AFCA top 100,000 a year for first time

Australia’s financial dispute resolution scheme has for the first time recorded 100,000 complaints in a calendar year – just ahead of the fifth anniversary of the Hayne Financial Services Royal Commission.

AFCA announces new board member

The Australian Financial Complaints Authority (AFCA) today announced the appointment of Dr Heron Loban to its independent board. The appointment becomes effective on 1 January 2024.

AFCA Chief Ombudsman named Diversity Equity & Inclusion Champion in prestigious awards

The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO Diversity Equity & Inclusion Champion at the Australian HR Institute Awards 2023.

Financial complaints by Aboriginal and Torres Strait Islander peoples up 13%

AFCA received more than 2,500 complaints from Aboriginal and Torres Strait Islander peoples. This was up 13% on the previous year.

AFCA welcomes banks’ scams accord

The Australian Financial Complaints Authority (AFCA) has welcomed today’s announcement of a scams prevention accord by Australian banks.

Small businesses complaints to AFCA up 9 per cent

Small businesses in dispute with financial service providers took 3,807 complaints to the Australian Financial Complaints Authority (AFCA) in 2022-23, a rise of 9 per cent on the previous financial year.

More than 400,000 complaints sent to AFCA in first 5 years

Australia’s financial dispute resolution scheme has reached a major milestone – five years of operation. Consumers have taken more than 400,000 disputes to the Australian Financial Complaints Authority (AFCA) in that time, securing a total of $1.2 billion in compensation and refunds.

AFCA announces appointment of two new directors

The Australian Financial Complaints Authority (AFCA) today announced the appointment of Raylene Bellottie and Yien Hong to its board as two new industry directors.

Swati Dave joins AFCA’s independent board

The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board.

Record 97,000 complaints taken to AFCA in 2022-23

Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent on the previous financial year.