AFCA welcomes additional measures to thwart spoofing scams

The Australian Financial Complaints Authority (AFCA) has welcomed the announcement from a major bank that it is working with telco providers to reduce spoofing scams.

AFCA welcomes new scams initiatives

The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of new banking initiatives that seek to address the scourge of scams. 

Federal Court reaffirms that financial firms must co-operate with AFCA

The Australian Financial Complaints Authority (AFCA) has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints.

AFCA launches its Reflect Reconciliation Action Plan

The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).

Australians send 300,000 complaints to AFCA in 4 years

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.

AFCA COO recognised in Not-for-Profit Executive awards

AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.

AFCA receives over 900 complaints after SEQ/NSW floods

AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods

AFCA’s John Price wins Lifetime Achievement Award

Former Lead Ombudsman, Insurance, John Price has received a Lifetime Achievement Award.

Small businesses send 3,490 complaints to AFCA in 2021-22

Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.

Delia Rickard joins AFCA board

The Australian Financial Complaints Authority (AFCA) today announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1 August 2022.