AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse

Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers.

Financial complaints soar in first month of AFCA operations

The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation.

AFCA seeks proof-of-life for 231 financial firms

The Australian Financial Complaints Authority (AFCA) has today published a list of 231 financial firms it believes may need to be members of the new financial services dispute resolution scheme.

AFCA announces dedicated small business ombudsman

The newly established Australian Financial Complaints Authority (AFCA) has announced today it will appoint a dedicated small business lead ombudsman to resolve financial disputes that small businesses have with their financial service providers.

Australian Financial Complaints Authority (AFCA) opens for business

The Australian Financial Complaints Authority (AFCA) is open and ready to take complaints from consumers and small businesses from today (1 November 2018).

Australian Financial Complaints Authority's (AFCA) strategy and brand released

The Australian Financial Complaints Authority (AFCA) has made public its strategy and new brand today (18 October 2018), ahead of its national launch on 1 November 2018.

AFCA welcomes ASIC's approval of the AFCA Rules and AFCA's Independent Assessor Terms of Reference

AFCA welcomes ASIC’s approval of the AFCA Rules and AFCA’s Independent Assessor Terms of Reference.

New Chief Ombudsman-CEO appointed to the Australian Financial Complaints Authorit

The Chair of the Board of the Australian Financial Complaints Authority (AFCA) the Hon. Helen Coonan today announced the appointment of David Locke as the Chief Ombudsman and Chief Executive Officer of AFCA.

AFCA consults on draft Rules to enhance dispute resolution

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

Ministerial authorisation of the Australian Financial Complaints Authority

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Complaints Authority (AFCA).