AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority (AFCA) is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsman– Systemic Issues and Remediation.

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints brought to the Australian Financial Complaints Authority (AFCA). 

AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer. Mr Untersteiner will join AFCA on Monday 2 December 2019.

$185 million in compensation awarded to consumers in AFCA's first 12 months

The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.

AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of its free, fair and independent financial dispute resolution services.

Fairer outcomes for consumers with new ASIC power

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AFCA to name financial firms in determinations

The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confidence.

AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search.