Court appeals of AFCA decisions unsuccessful

The Australian Financial Complaints Authority (AFCA) has received two separate court decisions which support the scope of AFCA’s fairness jurisdiction in both its superannuation and general divisions, and the approach AFCA has adopted to its decision making.

AFCA appoints two new Lead Ombudsmen

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointments of Ms Natalie Cameron as Investments and Advice Lead Ombudsman, and Ms Heather Gray as Superannuation Lead Ombudsman.

AFCA gives more time to resolve complaints

The Australian Financial Complaints Authority (AFCA) will give consumers, small businesses and financial firms extra time to respond to complaints due to the COVID-19 pandemic.

AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

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Complaints about home loans increase by 20%

New data released today by the Australian Financial Complaints Authority (AFCA) has shown that complaints about home loans have increased by 20 per cent in the last six months of 2019.

AFCA responds to compensation scheme of last resort consultation

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Financial ombudsman warns against insurance middlemen

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Financial ombudsman launches dedicated bushfire hotline

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AFCA announces dedicated support for bushfire victims

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AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new Financial Adviser Code of Ethics.