AFCA Annual Review shows record complaints, signs of downturn in scams

• AFCA resolved more than 10,000 scams complaints in 2023-24
• 70 per cent of scams complaints were resolved within 60 days
• Monthly average of scams complaints to AFC

AFCA urges stronger industry response after First Nations complaints rise record 25%

The number of complaints lodged by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling increased engagement with financial products but also highlighting urgent issues that require attention.

AFCA wins two categories at Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has won two categories at the Australian HR Awards, being named Australian HR Team of the Year and jointly winning Employer of Choice. 

AFCA welcomes Government’s scams prevention framework and single scheme for disputes

AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a dedicated external dispute resolution (EDR) scheme for scam complaints.

Financial complaints rise further 9% to record 105,000 in 2023-24

The Australian Financial Complaints Authority (AFCA) has expressed disappointment at another record year of complaints, after disputes reaching the ombudsman service rose a further 9 per cent to more than 105,000 in 2023-24.

John Pollaers reappointed as Chair of AFCA Board

The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a second term of three years.

AFCA Chief Ombudsman named CEO of the Year at LGBTQ+ Inclusion Awards

The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO of the Year at the 2024 Australian LGBTQ+ Inclusion Awards.

AFCA endorses ASIC’s call for lenders to do better on hardship

The Australian Financial Complaints Authority (AFCA) endorses the corporate regulator’s call today for lenders to improve their approach to supporting customers experiencing hardship.

AFCA named one of Australia’s best places to work

The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking. 

AFCA worried by rising complaints over handling of hardship

The Australian Financial Complaints Authority (AFCA) is concerned by a rise in complaints involving financial difficulty, especially lenders’ handling of customer requests for hardship assistance.