On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry. The report presents a snapshot of retail insurance trends and service standards in 2018−19 and early 2019−20, and includes 17 recommendations to help subscribers comply with Code obligations.

A copy of the CGC’s annual report can be found here. 

Published: 7 May 2020

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.