AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.  

Most recently, AFCA has focused on implementing its new funding model, timeliness reporting, and increasing visibility of the Independent Assessor. 

For the latest project updates, as well as a summary of all the recommendations and AFCA's response, visit the Independent Review dashboard.\

Published: 25 July 2022

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About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.